Managed IT Services

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Managed IT Services Packages

Choose a plan that works for you.

Popular!

Basic
Standard
Plus
Enterprise

$69.99/mo.

For small businesses wanting affordable support

$129.99/mo.

Great for small businesses up to 15 users

$179.99/mo.

Great for businesses needing extended support

$249.99/mo.

5 user minimum required to select this plan.

$69.99 per user per month, month to month billing, no contracts, cancel at any time.

$129.99 per user per month, 6 or 12 month contract.

$179.99 per user per month, 12 or 24 month contract.

$249.99 per user per month, 12, 24, or 36 month contract.

What’s Included?

* 5 user minimum required to select this plan.
* Customer is required to maintain their own active antivirus subscription.

All the benefits of Basic, plus

All the benefits of Standard, plus

All the benefits of Plus, plus

Granular Comparison

Helpdesk Support

Prices shown below are discounted from regular hourly prices.

Basic
Standard
Plus
Enterprise

Unlimited Phone & Email Support

Unlimited Remote Access Support

Unlimited Onsite Support

Unlimited After Hours Support

Unlimited Emergency Support

Remote Support (billable in 15 minute increments), Hourly Rate

$100/hr

Onsite Support, Hourly Rate

$100/hr

$90/hr

$80/hr

After Hours, Hourly Rate

$150/hr

$135/hr

$120/hr

Emergency Support, Hourly Rate

$200/hr

$180/hr

$160/hr

DHTCS Agent, Tray Icon

SLA (Service Level Agreement) 

Helpdesk Availability
Basic
Standard
Plus
Enterprise

Monday through Friday, 9:00 am to 5:00 pm

Friday from 5:01 pm to Monday at 8:59 am

Federal Holidays

Access to IT team members
Economy
Standard
Plus
Enterprise

Helpdesk Engineer

Dedicated Account Manager

Dedicated IT Manager

Proactive Monitoring & Alerts

All items below in this section are monitored 24/7/52

Basic
Standard
Plus
Enterprise

EDR (Antivirus) Installed

EDR Malicious Activity

Firewall Disabled

Blue Screen Events

Drive Errors & Events

Drive Low Disk Space

Drive Fragmentation

Backup Success & Failure

Operating System Security Patch Failures

Hardware Resource Threshold Overuse

Proactive Workstation Maintenance
Economy
Standard
Plus
Enterprise

Automated Weekly Disk Cleanup

Automated Weekly Malicious Software Scan

Manual Remote Manufacturer Maintenance Updates

Automated Monthly Disk Defragmentation

Monthly Manual Workstation Software Review for Bloatware

Security & Compliance
Economy
Standard
Plus
Enterprise

BitDefender Gravity Zone Basic Antivirus Software Included

BitDefender Gravity Zone Advanced EDR Included

Automated Operating System Security Patch Installation

Manual Remote Manufacturer Critical Security Updates

Password Complexity Policies Review & Enforced

Data Storage (naming & folder structure) Policies Review & Enforced

WiFi SSID & Key Policies Reviewed & Enforced

Group Policies Reviewed & Enforced

User Permissions Policies Reviewed & Enforced

Network Support & Administration
Economy
Standard
Plus
Enterprise

Router Administration (Policy Changes & Configurations)

Firewall Administration (Policy Changes & Configurations)

ISP Technical Support Liaison

Network Connectivity Remote Troubleshooting

Onsite Network Connectivity Troubleshooting & Repair

$120/hr

$110/hr

$100/hr

Optional Add-On Services
Economy
Standard
Plus
Enterprise

Remote Workforce Access

$20/user

$20/user

Hardware Provisioning & Procurement

Vendor Liaison

Desktop Backups, Unlimited Storage

$20/user

$20/user

$20/user

Supported Software
Economy
Standard
Plus
Enterprise

Microsoft Windows 10 or Higher

macOS 13 (Sonoma) or Higher

Microsoft 365 Suite

Microsoft Office 2019 or Higher

Google Workspace Support

Adobe Acrobat X or Higher

Microsoft Edge

Google Chrome

Apple Safari

3rd Party or Proprietary Software

Onboarding Fees and Tasks
Economy
Standard
Plus
Enterprise

Onboarding Fees Included?

One time payment, Onboarding Fee

$500

$1000

$1500

DHTCS Agent Software Install

DHTCS Agent End User Training

DHTCS Agent Policy, Ticket Submission Access

DHTCS Agent Policy, Live Chat Access

Network Asset Documentation

Password Review and Documentation

What types of things are included or not included?

These items, not limited to, would be billable as per the rate defined in the selected package.

Basic
Standard
Enterprise

Workstation or Laptop Replacement, Installation, and Configuration

Server Replacement, Installation, and Configuration

Printer and/or Copier Maintenance

Project Planning, Design, Implementation and/or Management

Network Planning, Design, Implementation, and/or Management

CCTV System Planning, Design, Implementation, and/or Management

TV Mounting, Replacement, Repairs

Managed IT Services

Do I really need it and how would I benefit?

Managed IT Services is becoming more and more of a necessity than a luxury. In today’s technological environment putting your data more at risk than ever. Staying ahead of the curve is also important in today’s fast-paced business.

When you sign up for one of our tailored packages you are not just buying antivirus and an “IT guy”. You are investing in your success by limiting downtime, budgeting for IT needs, and not reacting to unexpected problems.

Your IT infrastructure is an integral part of running your business and without it, you risk losing that high value customer or sale. There is one question you should ask yourself or your board members:

“Can I/we afford to lose that client and their business?”

If you answered no to that, please contact us today so that we may guide you along the road to success.

Managed IT Services FAQ

What type of contracts do you offer?

Getting a price on managed IT services has never been easier for businesses. With a few pieces of basic information about your organization, our representatives can build a customized plan for you and give you an estimate.

Economy

  • 8x5 (M-F) Availability
  • Unlimited Helpdesk
  • Unlimited Remote Support
  • Unlimited Onsite Support
  • Discounted Support
  • Included Monthly Visit

  • Standard

  • 8x5 (M-F) Availability
  • Unlimited Helpdesk
  • Unlimited Remote Support
  • Unlimited Onsite Support
  • Included Monthly Visit

  • Plus

  • 8x5 (M-F) Availability
  • Unlimited Helpdesk
  • Unlimited Remote Support
  • Unlimited Onsite Support
  • Included Monthly Visit

  • Enterprise

  • 24x7x52 (S-S) Availability
  • Unlimited Helpdesk
  • Unlimited Remote Support
  • Unlimited Onsite Support
  • Included Monthly Visit

  • What are the billing cycles like?

    Our billing cycles are unique in that we make it easy for you to choose your frequency of payment. 

    Monthly

    Sign up for one year at a time. Pay monthly.

    Quarterly

    Sign up for one year at a time. Pay per calendar quarter.

    Yearly

    Sign up for one year at a time. Pay the entire year up front.

    What type of tasks are included in my plan?

    As a member of our Managed Services plan, you can receive coverage for all of the included functions below.

    Updates & Patches

    Weekly system updates and patches.

    Preventative Maintenance

    Monthly system maintenance and cleanups.

    Scheduled On-Site Visit

    1 Scheduled system engineer visit.

    * Length of visit determined by your selected plan.

    Unlimited Support

    Receive unlimited support based on your selected plan.

    Unlimited Helpdesk Tickets

    Unlimited access to our helpdesk engineers based on your selected plan.

    Unlimited Backup & Recovery

    Receive unlimited storage space for your backups

    * Add-On Feature

    Cybersecurity Management

    We can either provide or manage your existing cybersecurity solution.

    * Add-On Feature

    * Cybersecurity solutions can be purchased from us.

    Add / Change / Remove

    Add / change / remove users and permissions.

    Permission Administration

    Assign user permissions to secure data.

    Microsoft 365 Management

    Microsoft 365 administration including permissions and organizational settings.

    E-mail Administration

    Add / Remove e-mail addresses, mailbox administration, resolve e-mail issues.

    Server Administration

    Continuous optimization and scalability of server resources.

    LAN Management

    Management of network routers, switches, hubs, and more.

    WiFi Management

    Management of SSIDs, encryption, guest networks, connection schedules and more.

    Printer Management

    Remote management and diagnosis of printers and copiers.

    What type of tasks are NOT included in my plan?

    As a member of our Managed Services plan, you can receive coverage for all of the included functions below.

    New Projects

    New projects would consist of any sort of new installation project, including new PCs and printers.

    User Induced Changes or Failures

    Changes to system or software which causes functionality to become unstable.

    3rd Party Changes

    Unauthorized changes or adjustments made by 3rd party vendors, whether they be software, system, or environmental.

    Printer Maintenance

    Printers needing maintenance or physical repairs are not included in any Managed Services plan.

    Displays or Mounting

    Issues with TVs or displays connected to PCs are not included in any Managed Services plan.

    Phone Systems

    Management or Maintenance of any sort of business phone systems are not included in any Managed Services plan.

    What benefits will I receive by signing up?

    Our billing cycles are unique in that we make it easy for you to choose your frequency of payment. 

    Discounts

    Receive possible discounts based on your selected Managed Services plan.

    Faster Response Times

    Receive quicker responses to SMS, email, and tickets based on your selected Managed Services plan.

    Planned and Painless Scalability

    Predictable growth is achieved by planning upgrades and helps to keep you ahead of the curve.

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