Managed IT Services
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Managed IT Services Packages
Choose a plan that works for you.
Popular!
Basic
Standard
Plus
Enterprise
$69.99/mo.
For small businesses wanting affordable support
$129.99/mo.
Great for small businesses up to 15 users
$179.99/mo.
Great for businesses needing extended support
$249.99/mo.
5 user minimum required to select this plan.
$69.99 per user per month, month to month billing, no contracts, cancel at any time.
$129.99 per user per month, 6 or 12 month contract.
$179.99 per user per month, 12 or 24 month contract.
$249.99 per user per month, 12, 24, or 36 month contract.
What’s Included?
- Unlimited Phone & Email Support
- 8x5 M-F Support Availability
- 24/7/52 Proactive Monitoring
- Discounted Remote & Onsite Labor Pricing
* 5 user minimum required to select this plan.
* Customer is required to maintain their own active antivirus subscription.
All the benefits of Basic, plus
- Unlimited Remote Support
- Basic Malware & Antivirus Software
- Microsoft Patch Deployment
- 24/7/52 Proactive Maintenance
- Discounted Onsite Labor Pricing
All the benefits of Standard, plus
- 8x5 M-F & After Hours Support Availability
- Advanced EDR Antivirus Software
- Password Complexity Requirements
- 3rd Party Patch Management
- Hardware Procurement
All the benefits of Plus, plus
- Unlimited Onsite Support
- 24/7 Support Availability (Including Federal Holidays)
- Discounted Project Labor Pricing
- Enterprise EDR Antivirus Software
- Proactive Monitoring & Maintenance
Granular Comparison
Prices shown below are discounted from regular hourly prices.
Basic
Standard
Plus
Enterprise
Unlimited Phone & Email Support
✅
✅
✅
✅
Unlimited Remote Access Support
❌
✅
✅
✅
Unlimited Onsite Support
❌
❌
❌
✅
Unlimited After Hours Support
❌
❌
✅
✅
Unlimited Emergency Support
❌
❌
❌
✅
Remote Support (billable in 15 minute increments), Hourly Rate
$100/hr
✅
✅
✅
Onsite Support, Hourly Rate
$100/hr
$90/hr
$80/hr
✅
After Hours, Hourly Rate
$150/hr
$135/hr
$120/hr
✅
Emergency Support, Hourly Rate
$200/hr
$180/hr
$160/hr
✅
DHTCS Agent, Tray Icon
✅
✅
✅
✅
SLA (Service Level Agreement)
❌
❌
✅
✅
Basic
Standard
Plus
Enterprise
Monday through Friday, 9:00 am to 5:00 pm
✅
✅
✅
✅
Friday from 5:01 pm to Monday at 8:59 am
❌
❌
✅
✅
Federal Holidays
❌
❌
❌
✅
Economy
Standard
Plus
Enterprise
Helpdesk Engineer
✅
✅
✅
✅
Dedicated Account Manager
❌
✅
✅
✅
Dedicated IT Manager
❌
❌
✅
✅
All items below in this section are monitored 24/7/52
Basic
Standard
Plus
Enterprise
EDR (Antivirus) Installed
✅
✅
✅
✅
EDR Malicious Activity
✅
✅
✅
✅
Firewall Disabled
✅
✅
✅
✅
Blue Screen Events
✅
✅
✅
✅
Drive Errors & Events
✅
✅
✅
✅
Drive Low Disk Space
✅
✅
✅
✅
Drive Fragmentation
✅
✅
✅
✅
Backup Success & Failure
✅
✅
✅
✅
Operating System Security Patch Failures
✅
✅
✅
✅
Hardware Resource Threshold Overuse
✅
✅
✅
✅
Economy
Standard
Plus
Enterprise
Automated Weekly Disk Cleanup
✅
✅
✅
✅
Automated Weekly Malicious Software Scan
❌
✅
✅
✅
Manual Remote Manufacturer Maintenance Updates
❌
❌
✅
✅
Automated Monthly Disk Defragmentation
✅
✅
✅
✅
Monthly Manual Workstation Software Review for Bloatware
❌
❌
✅
✅
Economy
Standard
Plus
Enterprise
BitDefender Gravity Zone Basic Antivirus Software Included
✅
✅
✅
✅
BitDefender Gravity Zone Advanced EDR Included
❌
✅
✅
✅
Automated Operating System Security Patch Installation
✅
✅
✅
✅
Manual Remote Manufacturer Critical Security Updates
❌
❌
✅
✅
Password Complexity Policies Review & Enforced
✅
✅
✅
✅
Data Storage (naming & folder structure) Policies Review & Enforced
✅
✅
✅
✅
WiFi SSID & Key Policies Reviewed & Enforced
✅
✅
✅
✅
Group Policies Reviewed & Enforced
✅
✅
✅
✅
User Permissions Policies Reviewed & Enforced
✅
✅
✅
✅
Economy
Standard
Plus
Enterprise
Router Administration (Policy Changes & Configurations)
❌
✅
✅
✅
Firewall Administration (Policy Changes & Configurations)
❌
✅
✅
✅
ISP Technical Support Liaison
❌
❌
✅
✅
Network Connectivity Remote Troubleshooting
✅
✅
✅
✅
Onsite Network Connectivity Troubleshooting & Repair
$120/hr
$110/hr
$100/hr
✅
Economy
Standard
Plus
Enterprise
Remote Workforce Access
$20/user
$20/user
✅
✅
Hardware Provisioning & Procurement
❌
✅
✅
✅
Vendor Liaison
❌
❌
✅
✅
Desktop Backups, Unlimited Storage
$20/user
$20/user
$20/user
✅
Economy
Standard
Plus
Enterprise
Microsoft Windows 10 or Higher
✅
✅
✅
✅
macOS 13 (Sonoma) or Higher
❌
❌
✅
✅
Microsoft 365 Suite
✅
✅
✅
✅
Microsoft Office 2019 or Higher
✅
✅
✅
✅
Google Workspace Support
❌
❌
✅
✅
Adobe Acrobat X or Higher
✅
✅
✅
✅
Microsoft Edge
✅
✅
✅
✅
Google Chrome
✅
✅
✅
✅
Apple Safari
❌
❌
✅
✅
3rd Party or Proprietary Software
❌
❌
✅
✅
Economy
Standard
Plus
Enterprise
Onboarding Fees Included?
❌
❌
❌
✅
One time payment, Onboarding Fee
$500
$1000
$1500
✅
DHTCS Agent Software Install
✅
✅
✅
✅
DHTCS Agent End User Training
✅
✅
✅
✅
DHTCS Agent Policy, Ticket Submission Access
✅
✅
✅
✅
DHTCS Agent Policy, Live Chat Access
❌
❌
✅
✅
Network Asset Documentation
❌
❌
✅
✅
Password Review and Documentation
❌
✅
✅
✅
These items, not limited to, would be billable as per the rate defined in the selected package.
Basic
Standard
Enterprise
Workstation or Laptop Replacement, Installation, and Configuration
❌
❌
✅
Server Replacement, Installation, and Configuration
❌
❌
❌
Printer and/or Copier Maintenance
❌
❌
❌
Project Planning, Design, Implementation and/or Management
❌
❌
❌
Network Planning, Design, Implementation, and/or Management
❌
❌
❌
CCTV System Planning, Design, Implementation, and/or Management
❌
❌
❌
TV Mounting, Replacement, Repairs
❌
❌
❌
Managed IT Services
Do I really need it and how would I benefit?
- Limit downtime
- Improved IT budgeting and planning
- Boost efficiency
- Access to DHTCS's Service Desk Engineers
Managed IT Services is becoming more and more of a necessity than a luxury. In today’s technological environment putting your data more at risk than ever. Staying ahead of the curve is also important in today’s fast-paced business.
When you sign up for one of our tailored packages you are not just buying antivirus and an “IT guy”. You are investing in your success by limiting downtime, budgeting for IT needs, and not reacting to unexpected problems.
Your IT infrastructure is an integral part of running your business and without it, you risk losing that high value customer or sale. There is one question you should ask yourself or your board members:
“Can I/we afford to lose that client and their business?”
If you answered no to that, please contact us today so that we may guide you along the road to success.
Managed IT Services FAQ
Getting a price on managed IT services has never been easier for businesses. With a few pieces of basic information about your organization, our representatives can build a customized plan for you and give you an estimate.
Economy
Standard
Plus
Enterprise
Our billing cycles are unique in that we make it easy for you to choose your frequency of payment.
Monthly
Sign up for one year at a time. Pay monthly.
Quarterly
Sign up for one year at a time. Pay per calendar quarter.
Yearly
Sign up for one year at a time. Pay the entire year up front.
As a member of our Managed Services plan, you can receive coverage for all of the included functions below.
Updates & Patches
Weekly system updates and patches.
Preventative Maintenance
Monthly system maintenance and cleanups.
Scheduled On-Site Visit
1 Scheduled system engineer visit.
* Length of visit determined by your selected plan.
Unlimited Support
Receive unlimited support based on your selected plan.
Unlimited Helpdesk Tickets
Unlimited access to our helpdesk engineers based on your selected plan.
Unlimited Backup & Recovery
Receive unlimited storage space for your backups
* Add-On Feature
Cybersecurity Management
We can either provide or manage your existing cybersecurity solution.
* Add-On Feature
* Cybersecurity solutions can be purchased from us.
Add / Change / Remove
Add / change / remove users and permissions.
Permission Administration
Assign user permissions to secure data.
Microsoft 365 Management
Microsoft 365 administration including permissions and organizational settings.
E-mail Administration
Add / Remove e-mail addresses, mailbox administration, resolve e-mail issues.
Server Administration
Continuous optimization and scalability of server resources.
LAN Management
Management of network routers, switches, hubs, and more.
WiFi Management
Management of SSIDs, encryption, guest networks, connection schedules and more.
Printer Management
Remote management and diagnosis of printers and copiers.
As a member of our Managed Services plan, you can receive coverage for all of the included functions below.
New Projects
New projects would consist of any sort of new installation project, including new PCs and printers.
User Induced Changes or Failures
Changes to system or software which causes functionality to become unstable.
3rd Party Changes
Unauthorized changes or adjustments made by 3rd party vendors, whether they be software, system, or environmental.
Printer Maintenance
Printers needing maintenance or physical repairs are not included in any Managed Services plan.
Displays or Mounting
Issues with TVs or displays connected to PCs are not included in any Managed Services plan.
Phone Systems
Management or Maintenance of any sort of business phone systems are not included in any Managed Services plan.
Our billing cycles are unique in that we make it easy for you to choose your frequency of payment.
Discounts
Receive possible discounts based on your selected Managed Services plan.
Faster Response Times
Receive quicker responses to SMS, email, and tickets based on your selected Managed Services plan.
Planned and Painless Scalability
Predictable growth is achieved by planning upgrades and helps to keep you ahead of the curve.