Managed IT Services
Please note: If the plan package does not display a check mark, the service is available for an additional fee (and possibly discounted depending plan).
Support Coverage & Availability
Economy
Standard
Plus
Enterprise
Support Availability (9:00 am to 5:00 pm, Monday through Friday)
✅
✅
✅
✅
Support Availability (5:01 pm to 8:59 am, Monday through Friday)
✅
✅
Support Availability (Federal Holidays)
✅
Unlimited Helpdesk Support (Email, Phone, SMS)
✅
✅
✅
✅
Unlimited Remote Access Support
✅
✅
✅
Unlimited Onsite Support
✅
Dedicated Account Representative
✅
✅
✅
Tray Icon w/Direct Connection to IT Engineers
✅
✅
✅
✅
Workstation Monitoring, Protection & Remediation
Bronze
Silver
Gold
Platinum
24/7 Monitoring (Errors, Low Disk Space, Resource Overuse)
✅
✅
✅
✅
Error Alerting, Remote Remediation
✅
✅
✅
Error Alerting, Billable Remote Remediation
✅
Workstation Asset Tracking (Warranty & EOL)
✅
✅
Endpoint Security (EDR)
✅
✅
✅
✅
Ransomware & Virus Protection
✅
✅
✅
✅
Malware & Spyware Protection
✅
✅
✅
✅
Security & Policy Administration
Bronze
Silver
Gold
Platinum
Firewall Security Policies Reviewed & Enforced
✅
✅
✅
WiFi Security Policies Reviewed & Enforced
✅
✅
✅
Password Complexity Policies Reviewed & Enforced
✅
✅
✅
Data Storage Complexity Reviewed & Enforced
✅
✅
✅
Workstation Idle Time Lockout Policy
✅
✅
✅
User Administration
Bronze
Silver
Gold
Platinum
User Workstation Profile Setup & Configuration
✅
✅
✅
Group Policies Reviewed & Enforced
✅
✅
✅
User Role Administration
✅
✅
✅
User Permissions (Read, Write, Edit, No Access)
✅
✅
✅
Email Administration
Bronze
Silver
Gold
Platinum
New Email Server Setup & Configuration
✅
✅
Existing Email Server Configuration Administration
✅
✅
✅
Add, Change, Remove User Mailboxes
✅
✅
✅
Backup Terminated User Mailbox
✅
✅
✅
Mailbox Permissions (Read, Write, Edit, Share, No Access)
✅
✅
✅
Microsoft 365
Bronze
Silver
Gold
Platinum
Azure Active Directory Policy Administration
✅
✅
Azure Add, Change, Remove User
✅
✅
✅
Office 365 App Support
✅
✅
✅
✅
Backup Terminated User Mailbox
✅
✅
✅
Mailbox Permissions (Read, Write, Edit, Share, No Access)
✅
✅
✅
Hardware & Software Administration
Bronze
Silver
Gold
Platinum
Remote Workstation Installation & Configuration (Customer Setup)
✅
✅
✅
Onsite Workstation Installation & Configuration
✅
Add, Change, Remove User Mailboxes
✅
✅
✅
Backup Terminated User Mailbox
✅
✅
✅
Mailbox Permissions (Read, Write, Edit, Share, No Access)
✅
✅
✅
Printer & Copier Administration
Bronze
Silver
Gold
Platinum
Remote Troubleshooting & Diagnosis
✅
✅
✅
Onsite Printer Installation & Setup
✅
Remote Printer Software & Driver Installation (Customer Setup)
✅
✅
✅
PLACEHOLDER
✅
✅
✅
Hardware & Software Maintenance
Bronze
Silver
Gold
Platinum
Automated Workstation Disk Cleanup
✅
✅
✅
✅
PLACEHOLDER
✅
PLACEHOLDER
✅
✅
✅
PLACEHODLER
✅
✅
✅
PLACEHOLDER
✅
✅
✅
Managed IT Services
Do I really need it and how would I benefit?
- Limit downtime
- Improved IT budgeting and planning
- Boost efficiency
- Access to DHTCS's Service Desk Engineers
Managed IT Services is becoming more and more of a necessity than a luxury. In today’s technological environment putting your data more at risk than ever. Staying ahead of the curve is also important in today’s fast-paced business.
When you sign up for one of our tailored packages you are not just buying antivirus and an “IT guy”. You are investing in your success by limiting downtime, budgeting for IT needs, and not reacting to unexpected problems.
Your IT infrastructure is an integral part of running your business and without it, you risk losing that high value customer or sale. There is one question you should ask yourself or your board members:
“Can I/we afford to lose that client and their business?”
If you answered no to that, please contact us today so that we may guide you along the road to success.
Managed IT Services FAQ
Getting a price on managed IT services has never been easier for businesses. With a few pieces of basic information about your organization, our representatives can build a customized plan for you and give you an estimate.
Economy
Standard
Plus
Enterprise
Our billing cycles are unique in that we make it easy for you to choose your frequency of payment.
Monthly
Sign up for one year at a time. Pay monthly.
Quarterly
Sign up for one year at a time. Pay per calendar quarter.
Yearly
Sign up for one year at a time. Pay the entire year up front.
As a member of our Managed Services plan, you can receive coverage for all of the included functions below.
Updates & Patches
Weekly system updates and patches.
Preventative Maintenance
Monthly system maintenance and cleanups.
Scheduled On-Site Visit
1 Scheduled system engineer visit.
* Length of visit determined by your selected plan.
Unlimited Support
Receive unlimited support based on your selected plan.
Unlimited Helpdesk Tickets
Unlimited access to our helpdesk engineers based on your selected plan.
Unlimited Backup & Recovery
Receive unlimited storage space for your backups
* Add-On Feature
Cybersecurity Management
We can either provide or manage your existing cybersecurity solution.
* Add-On Feature
* Cybersecurity solutions can be purchased from us.
Add / Change / Remove
Add / change / remove users and permissions.
Permission Administration
Assign user permissions to secure data.
Microsoft 365 Management
Microsoft 365 administration including permissions and organizational settings.
E-mail Administration
Add / Remove e-mail addresses, mailbox administration, resolve e-mail issues.
Server Administration
Continuous optimization and scalability of server resources.
LAN Management
Management of network routers, switches, hubs, and more.
WiFi Management
Management of SSIDs, encryption, guest networks, connection schedules and more.
Printer Management
Remote management and diagnosis of printers and copiers.
As a member of our Managed Services plan, you can receive coverage for all of the included functions below.
New Projects
New projects would consist of any sort of new installation project, including new PCs and printers.
User Induced Changes or Failures
Changes to system or software which causes functionality to become unstable.
3rd Party Changes
Unauthorized changes or adjustments made by 3rd party vendors, whether they be software, system, or environmental.
Printer Maintenance
Printers needing maintenance or physical repairs are not included in any Managed Services plan.
Displays or Mounting
Issues with TVs or displays connected to PCs are not included in any Managed Services plan.
Phone Systems
Management or Maintenance of any sort of business phone systems are not included in any Managed Services plan.
Our billing cycles are unique in that we make it easy for you to choose your frequency of payment.
Discounts
Receive possible discounts based on your selected Managed Services plan.
Faster Response Times
Receive quicker responses to SMS, email, and tickets based on your selected Managed Services plan.
Planned and Painless Scalability
Predictable growth is achieved by planning upgrades and helps to keep you ahead of the curve.